Awaiting an answer SP Page Builder

Lazy load with YouTube background videos - page crashes

Asked by Massimiliano 1 year ago Last activity 8 months ago

I was having issues with my homepage crashing and I tracked it down to the lazy load option on SPPB. If I disable that, the issue goes away.
Is there a way to exclude certain section or resources from the lazy load?
Since the videos in question are background os the home section, there are no dedicated controls.

For now I have disabled lazy load, but I'd like to be able to turn it back on.

I tried to add some script to the templates to ignore the Youtube errors, but it didnt help
site is maxmonte.com and it only happens on the homepage

Thanks

21 replies

Ziaul Kabir Staff

1 year ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Massimiliano Asked this

1 year ago

ok.

Massimiliano Asked this

1 year ago

bump

Massimiliano Asked this

1 year ago

still waiting on this...

Atick Eashrak Shuvo Staff

1 year ago

Hello Massimiliano,

Sorry for the inconvenience you're experiencing. Could you please share the login credentials in the hidden content area?

Looking forward to your response.

Best regards

Massimiliano Asked this

1 year ago

shared access

Atick Eashrak Shuvo Staff

1 year ago

Could you please check now

Massimiliano Asked this

1 year ago

it still crashes. it does not happen all the times, but it definitely does. On mobile it crashes most times, on the laptop only sometimes. did you change something?

Atick Eashrak Shuvo Staff

1 year ago

Before checking please clear your browser cache

Massimiliano Asked this

1 year ago

on mobile it still crashes

Atick Eashrak Shuvo Staff

1 year ago

Hello Massimiliano,

Sorry for the inconvenience you're experiencing. Could you please share a screenshot of how it looks on mobile? Looking forward to your response.

Best regards

Massimiliano Asked this

1 year ago

it just tries to reload the page once you start scrolling, until it gives up and displays "a problem repeatedly occurred on "https://www.maxmonte.com"

Atick Eashrak Shuvo Staff

1 year ago

Hello Massimiliano,

Sorry for the inconvenience you're experiencing. Could you please share a screenshot of the issue? I'm not able to replicate it on my end.

Looking forward to your response.

Best regards

Massimiliano Asked this

1 year ago

try this https://share.icloud.com/photos/050lHUN_PDDV8jqzMlo4oOT4Q

Massimiliano Asked this

1 year ago

I also tried using chrome on my phone and that also crashes, especially when opening the accordion items on the MODELS section. BTW, did you change something? now whenever you open one of the items in the accordion the background video starts over... it didnt use to do that, it's quite distracting

Atick Eashrak Shuvo Staff

1 year ago

Could you please check now?

Massimiliano Asked this

1 year ago

still same issue, and the weird accordion behaviour is still there (where the background video restarts on any accordion click)

Atick Eashrak Shuvo Staff

1 year ago

Hello Massimiliano,

Sorry for the inconvenience. There is an issue with lazy loading and YouTube background videos causing page crashes. I've already informed our development team about this.

The issue will be addressed in a future update. In the meantime, please disable lazy loading as a temporary workaround. We appreciate your understanding and patience.

Best regards

Massimiliano Asked this

10 months ago

Hi, is there any news on the lazyloading and youtube background videos issue?
Thanks

Atick Eashrak Shuvo Staff

10 months ago

Hello,

Thank you for following up.

At this time, the issues related to lazy loading and YouTube background videos have not yet been resolved. Our development team is aware of the matter and is actively reviewing it.

We sincerely appreciate your patience and understanding, and we will share an update as soon as there is any progress.

Please let us know if you have any further questions in the meantime.

Kind regards

Massimiliano Asked this

8 months ago

Hi, is there any news about this issue?
Thanks

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