Staff replied SP Page Builder

Request failed with status code 500 - SP Page Builder 6 Pro

Asked by Badoun 1 year ago Last activity 1 year ago

Hello,

Can't start SP Page Builder 6 Pro that I just bought. I try to use it in Joomla 4.4.13
Got error message, Something went wrong! Back to admin. Request failed with status code 500.

Need quick help please.

1 reply

Rashida Rahman Staff
1 year ago · edited

Hi there!

Apologies for the inconvenience you're experiencing.

The issue you're facing may be related to a mismatch in the database structure https://prnt.sc/9rGOlWL6KQKK .
To resolve this, please follow these steps:

  1. Update the database structure by navigating to System > Maintenance > Database in your Joomla backend and clicking the “Update Structure” button if prompted https://prnt.sc/wbEs3rtFFiFa .
  2. Reinstall the latest version of SP Page Builder Pro by downloading it from the following link: SP Page Builder Pro - Latest Version
    This should resolve the issue.

If the problem persists after following these steps, please let me know. I’ll be happy to investigate further. Thank you for your patience and understanding.

Best regards

Badoun Asked this
1 year ago

Hello,

Thanks for your answer. I notice That page builder 6 don't support php under version 8.
My hosting plateform php is 7.4. No way to use it for my new website.

Can I be refund or what next?

Rashida Rahman Staff
1 year ago

Hi Badoun,

Support for PHP 7.x has been discontinued. Yes, if you are still running PHP 7.x, you MUST upgrade PHP before installing SP Page Builder 6.x Pro/Lite.

Did you contact your hosting provider about php version upgrade, please? Is there any reason behind using PHP 7.x still?

Best regards,

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