hey, after the last update i get a status 500 on opening in the backend the pagebuilder. i can't open any. I tried to reinstall latest version 5.4.4. nothing changed. cache emptied of course. please advice.
Solved
SP Page Builder
Request failed with status code 500 when opening SP Pagebuilder
Accepted answer
Marked as the solution
Ofi Khan Staff
I have not found the issue. Please see the screencast shared in the hidden content.
6 more replies
Ofi Khan Staff
Hello Alex Barendregt
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.
Best regards
Alex Barendregt Asked this
sure thank you
Ofi Khan Staff
Sorry, the credentials you provided do not match. Please check and share it again.
Alex Barendregt Asked this
ok please try again, sorry about that
Alex Barendregt Asked this
thank you, to be honest, I have no idea. I logged in now and it worked as well. did clean all cache before from all sides. anyway. thank you very much for your fast reply. very apprechiate.
Ofi Khan Staff
You are welcome 😊
Glad that the issue is solved. I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on
This will inspire us to improve.
moreno miolato
Hi Ofi, i have the same problem!!!! "Request failed with status code 500"
Before update the core to 5.3.2.
I have php Versions PHP 8.3.14
Page Builder the last version.
so ... in "new window dark mode" doesnt works. This is a great problems because i must complete the projects. Thanks for your help.
Moreno
Ofi Khan Staff
Hello moreno miolato
Please post a new question regarding your issue. We will check and help you.
Best regards
moreno miolato
ok
Alex Barendregt Asked this
I have found the problem now. The recomended tool for SEO / Sitemap improvement "Jsitemap" caused all these problems. not only the 500 error but also was not able to do other features.
So there seems to be a problem with latest version of Pagebuilder and Jsitemap.
I deaktivated the component and all went smooth again.
Ofi Khan Staff
Thanks for sharing the solution with us.
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