SP Page Builder Forms Not Sending Email
ami2510
Good day, Joomshaper Team!
I, like many others it appears, have a unique issue with the forms happening, where the form just sits there after send is hit but an email is not actually sending and the redirect is not happening either.
I can confirm that the Joomla email sending capability (SendMail via php) is working fine within Joomla itself (Send Test email button works in Global Configuration). I can also confirm this happens on all SP Page Builder Forms, regardless of the form. Doesn't matter if its a new form, or an existing form that has worked before.
The captcha also resolves correctly, and that I have caching turned on but I don't know what else could be wrong. I also looked at the documentation you have.
This happens on my sandbox website and my live website. Please see the login credentials below and please let me know how you fixed it, so that I can apply the same to my live site.
Ziaul Kabir
Accepted AnswerHello,
Thank you for reaching out to us.
After checking your form, it appears that your hosting provider’s anti-spam protection is marking this request as spam. Please contact your hosting provider to allow this request.
Kindly let us know once this has been resolved.
Thanks,
ami2510
Accepted AnswerI have disabled the Cleantalk plugin. Same behaviour.
Ziaul Kabir
Accepted AnswerHello,
You have written the field names incorrectly. Please do not include spaces in your field name values.
For example, the field names should be formatted like this: • SourceDatabase • Source_Database • source_database
Please fix all field names accordingly and ensure the correct field names are used in the Email Body.
Thank you for your attention.
Best regards,