Hello,

Thank you for reaching out to us.

After checking your form, it appears that your hosting provider’s anti-spam protection is marking this request as spam. Please contact your hosting provider to allow this request.

Kindly let us know once this has been resolved.

Thanks,

I have disabled the Cleantalk plugin. Same behaviour.

Hello,

I apologize for the delayed response.

Please update your current SMTP configuration in Global Configuration to use your hosting/cPanel SMTP settings instead. Then, in your Form Builder, review and correct all form field names — some of them appear to have typing errors (please refer to my previous instructions for guidance).

It seems your current SMTP setup is not working correctly with the Form Builder’s recipient and from email fields. Also, ensure that you’re using different email addresses for the “From Email” and “Recipient Email” fields in the Form Builder. Do not use same email that are used on global configuration server email.

Thank you for your understanding.

Best regards,

Thank you for checking, Ziaul

Two things:

• the smtp configuration is correct, because I received your test message from the Joomla Global Configuration test last night. I tested the SMTP before and can confirm it working on all forms but the SP Page Builder forms (there are only two forms, the Footer Module that appears on all pages and the Modernize Now SP Page page).

• The field label or field names in the Footer Module are all correct and while I will make the recommended change now and test it in the Modernize Now form, I can tell you that the exact same forms and configuring on Joomla 3 worked fine for the last few years.

I just made the changes to the Footer module form (on the bottom of each page in the footer) and even removed the Recaptcha, and it still does not send and just refreshes. it doesn sent the message and it does not redirect to the redirect page.

I have now made the changes to the Modernize Now form as well. The same problem persists.

Please, allow me some time to check it, I will investigate your issues on my local end.

Thanks for your patience and understanding.

Best regrads,

Hello,

Thanks for your patience. I change your current smtp configuration to mailtrap testing smtp configuration and see that footer form submitted successfully.

I still keep configuration for your test.

You can test by your own.

Please, let me know that update. Issues comes from your Office365, maybe they block the form from submission.

Thanks

I changed to the Office 365 configuration and can confirm that the regular SMTP mail function works correctly, when I use the Joomla "Send Test Mail" at the bottom of the GLobal Configuration Server Tab.

I received the test email (see screenshot) and double confirmed the settings are correct (and have been correct over the last 5 years i have used SP Page Builder), the SP forms still do not work. Acymailing forms work, the Joomla internal mail test works, the SP Page Builder Form Builder form does not work (none of them) - which worked with the same configuration in Joomla 3 and Joomla 4, but not in Joomla 5 on my website.

Please help fix this! I replicated this problem on my sandbox and also have had this same problem on the live site.

Please, allow us some more time, We are investigating your issues on our live server.

Thanks for your patience.

Best regards,

I apologize for the delay and appreciate your patience.

If it’s urgent, as a temporary workaround you can use your cPanel SMTP for now. I am still investigating the issue, and I will let you know as soon as I find a solution.

Thanks.

I have fixed the issue. The problem was caused by incorrect email settings in the Form Builder. It seems the documentation may not have been followed fully.

Thank you.