Staff replied SP Page Builder

Dynamic Content

Asked by Martin Hagara 1 year ago Last activity 1 year ago

Hi,
please help with dynamic content. It has happened to me twice that the Color Library has been deleted. I can't add an image to the image gallery, or move it to another position. And when I want to delete one, they all get deleted...
Thanks in advance for your help

16 replies

Toufiq Senior Staff

Hi there,

Thank you for reaching out. To check the issue from our end, please create a staging site and share its login credentials with us. Make sure you provide only the staging site details, not the live site access. This is important because if any issue occurs while we’re working, it will affect only the staging site, not the live one. We want to maintain full transparency between the user and our support team.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Martin Hagara Asked this

HI,
You already have the login details - I haven't changed them...

Toufiq Senior Staff

Your images has problem. I have checked webp image and it works fine. What is the problem of color library.

Martin Hagara Asked this

Hi, so the problem is not in the image gallery but in the webp files? The problem with the color palette is that it was deleted twice and I always had to add it manually...

Martin Hagara Asked this

Hi, yes, I'm trying out the image galleries now... some images work correctly and some don't. Can you give me some advice on which images are correct or what I should watch out for?

Martin Hagara Asked this

Hi, yes, I'm trying out the image galleries now... some images work correctly and some don't. Can you give me some advice on which images are correct or what I should watch out for?
I'm trying different formats (webp, jpg), different dimensions (1920x1080 and even half) and sizes, but I don't know... I'd like to ask for your opinion on which images are correct. Thank you

Toufiq Senior Staff

I have downloaded some images (webp) from google and it works fine. Seems you have changed file extension forcefully(Not sure).

Martin Hagara Asked this

Hi, as I write, I'm trying different formats (jpg and webp) generated either by Adobe Photoshop or https://pixlr.com/ and almost none of them work for me, I really don't know what to do anymore, I don't forcefully change the extensions, it's saved by the application...

Martin Hagara Asked this

Hi, I downloaded two images, tried it, the gallery doesn't work (screen is hidden)...

Toufiq Senior Staff

I have added some photos & it works fine.

Martin Hagara Asked this

Hi, I've already figured it out (based on your video) - I can't save the images in a subdirectory, but only directly among All items - only then does it work for me... Interesting, I wanted to have a directory structure...

Toufiq Senior Staff

Noted: I will inform our developer team. Thanks

Martin Hagara Asked this

Hi, I found another problem with the image gallery, for example, I have 3 images in it, but after zooming in, two are duplicated and 5 images are displayed (screenshot hidden), this would also be a good idea to fix...

Toufiq Senior Staff

Please share page URL to check the issue. Thanks

Martin Hagara Asked this

Hi, you can see the links in the hidden content, even one image will be displayed as three images

Toufiq Senior Staff

Please check the screenshot.

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