Staff replied SP Page Builder

Unable to delete a product and issue with pagination when scrolling through products

Asked by Chaka T. 1 year ago Last activity 1 year ago

Hello, I am experiencing several issues. I am unable to trash a product that I have edited and no longer need in easystore. It seems to me that this issue was resolved with version 5.7 of SPPB.

Also, in my product menu, scrolling through products using number pagination is problematic. For example, when I click on page 2, it does not display and remains stuck on page 1. When I click on page 3, page 2 is displayed. The pagination behavior is not logical.
https://go.screenpal.com/watch/cT62qUnbrzo
This is frustrating for the customer experience and for the usability of the website.

Could you please help me resolve this?

Joomla: 5.3 / Easystore: 1.7.1/ SPPB: 6.0 /Allura 1.0.3/Php: 8.3

Thank you

7 replies

Toufiq Senior Staff

1 year ago

Hi there,

Thank you for reaching out, and I apologize for the inconvenience caused by this oversight.
Our team has already identified the issue, and we’re preparing a hotfix to address it. The update will be released by tomorrow.

We appreciate your patience and understanding while we ensure everything runs smoothly.

Best regards,

Toufiqur Rahman

Team Lead, Support

Chaka T. Asked this

1 year ago

Hello
I'm glad to hear that the issue has been identified and that a fix will be applied.
Thank's

Toufiq Senior Staff

1 year ago

Installed latest version. Please check now. Thanks

Chaka T. Asked this

1 year ago

Hello, thank you for your prompt response. Regarding the pagination issue, I can confirm that the latest update has resolved the problem. However, I am still unable to delete a product that I no longer need. I receive the following message: Warning
Failed to Delete! The selected products are associated with existing orders.
https://prnt.sc/yAGNouQtEoQQ

I don't understand why it would be impossible to delete. Could you please look into this further?

Thank you

Toufiq Senior Staff

1 year ago

Can you provide me database access?

Chaka T. Asked this

1 year ago

See hidden content.
Thank's

Toufiq Senior Staff

1 year ago

You may forget to share database login URL.

Chaka T. Asked this

1 year ago

Hi see Hidden content

Toufiq Senior Staff

1 year ago

Please provide me valid login URL of phpMyAdmin.

Chaka T. Asked this

1 year ago

Hi see Hidden content

Toufiq Senior Staff

1 year ago

Please check the hidden content.

Chaka T. Asked this

1 year ago

In hidden content, i have this message. The screenshot was remove.
Thank's

Toufiq Senior Staff

1 year ago

Check again.