Duplicate Order Emails Sent To Admin And Customer
digitalconnect
This issue is driving me crazy. Each email is being sent twice. It’s really annoying, and I’m even worried about what my clients must think. Is there a known solution for this?
Atick Eashrak Shuvo
Accepted AnswerApologies for the inconvenience caused earlier. Yes, I’ve identified the root cause of the issue and implemented a temporary fix on your site. I’ve also informed our development team, and they will include a permanent solution in an upcoming update.
We truly appreciate your patience and understanding throughout this process.
Kind regards
digitalconnect
Accepted AnswerHope the future updates will not undo it. Many thanks again :) 5 stars!
Atick Eashrak Shuvo
Accepted AnswerHello digitalconnect,
Thank you for bringing this to our attention. I'm sorry for the inconvenience you're experiencing with the duplicate order emails.
To investigate this further and resolve the issue, would you be willing to grant me temporary administrative access to your site? This will allow me to thoroughly examine the settings.
Before you provide credentials, I highly recommend creating a full backup of your site to ensure data security.
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHello digitalconnect,
Apologies for the delayed response. To help me understand the issue better, could you please check something for me? When you send a test email from your Joomla's global configuration, are you receiving one email or two?
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHello digitalconnect,
Sorry for the inconvenience you're experiencing with the duplicate order emails.
To further investigate, would it be possible for me to take a full site backup to test the issue on my local machine?
Looking forward to your response.
Best regards
digitalconnect
Accepted AnswerThanks for your reply Atick,
Here is the backup.
The issue has gotten significantly worse. After every order, the system now sends each email up to 20 times — both to the customer and to me. It still sends them in batches of two, so there are now two problems:
Every email is sent twice at the same moment. The system now continues sending the same emails throughout the entire day. (this is new)
For example:
- 11:13 — 2 duplicate emails
- 11:15 — same duplicate emails
- 11:19 — same duplicate emails
- 11:27 — same duplicate emails
- 11:44 — same duplicate emails
- 12:13 — same duplicate emails
This situation is unacceptable and needs urgent attention. Could you please take a look as soon as possible? The situation has already caused my IP to be blocked by email providers such as Microsoft.
Atick Eashrak Shuvo
Accepted AnswerHello digitalconnect,
Sorry for the inconvenience. The backup zip file you provided appears to be corrupted. To create a complete site backup using Akeeba Backup, could you please provide super user access to your site?
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHello digitalconnect,
I'm sorry for the inconvenience. It seems the backup is still not working as expected.
The backup size is showing as over 4GB, but I'm unable to download it completely; it consistently stops between 1.2GB and 1.5GB. Also, the backup drive link you provided is only 2.2GB, which appears to be incorrect.
Would it be possible to get server or FTP access so I can manually take a backup?
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHello digitalconnect,
Sorry for the inconvenience you're experiencing. Could you please test something on your server? Please enable the Cash on Delivery option, place an order using that method, and see if the issue persists.
Looking forward to your response.
Best regards
digitalconnect
Accepted AnswerI did. For now, only one email has arrived. I’ll wait a few more minutes to make sure no others come in later, but for now it seems only one has arrived. 😄
Atick Eashrak Shuvo
Accepted AnswerThank you for the update. Please let me know once you’ve confirmed whether you received any additional emails or not.
digitalconnect
Accepted AnswerAs of now, no additional emails have arrived. It seems both issues are fixed. Many thanks for your quick response and solution! May I ask what the issue was? And can I safely update in the future?
Atick Eashrak Shuvo
Accepted AnswerHello,
I apologize for the inconvenience. The issue with the duplicate order emails is still being investigated.
Could you please specify which payment method you used when placing the order?
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHello digitalconnect,
I haven't made any changes to your site. Sorry for the inconvenience you're experiencing.
Could you please try processing payments using the payment method configured on your site? If the issue still persists, please let me know and I will investigate further.
Looking forward to your response.
Best regards
digitalconnect
Accepted AnswerI’m still receiving “payment confirmed” emails from yesterday and the day before.
And still in pairs of 2
Atick Eashrak Shuvo
Accepted AnswerSo you are facing this issue while using the Mollie payment method, right?
Atick Eashrak Shuvo
Accepted AnswerCould you please check by placing an order again using the payment method?
digitalconnect
Accepted AnswerDone. It’s only one email now instead of two — looks like you found the issue! Do you happen to know what it was?
Regarding the second problem — the emails that kept coming repeatedly — that’s also no longer happening. The test order from yesterday only triggered one set of messages (sent in duplicate, but only once), so the repeating email issue seems resolved too.
Still, I’m a bit concerned since we don’t know what caused it, and it might happen again in the future.
Anyway, for now, many thanks — the original duplicate issue is fixed! 😄