Hello Stefan,

Sorry for the inconvenience you're experiencing. Please note that video can only be added as a background for slideshow items. When selecting your video, ensure you've chosen the "Background Type" video option, as shown here: prnt.sc/FGQ1JGN6cC7Y

Hope this helps! If this doesn't solve the issue, please reach out and I'll look into it more deeply.

Best regards

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hello, sure

Wrong Username

Please check the hidden content area

The website is online

Please provide super user access

Super User is provided now, sorry

Hello Stefan,

Sorry for the inconvenience. After checking your site, I've confirmed an issue in the slideshow addon when using a video background and the Slider Animation Style is set to 3D.

I've informed the development team about this, and it will be addressed in a future update. For now, you can use a different Slider Animation Style or use only images.

We appreciate your patience and understanding.

Best regards