Hello,
We have a team carousel set up on our 'about us' page, with 3 items. However, one of the items is being duplicated so 4 items are showing on the front-end. I have the items per slide set to 3 so I do not understand why this is happening. Please scroll down to the bottom of the page to see the duplication.
Thanks
Hello Sam,
Sorry for the inconvenience. I've reviewed your site and found that the Team Carousel addon has been overridden, as shown here: https://prnt.sc/74Oq35XHZDVe.
This override wasn't implemented by us, nor is it part of the Helix Ultimate template. It appears to have been done by you or your site developer. Addressing modifications made outside of our services falls outside our standard support policy.
You can remove the JRoot/templates/shaper_helixultimate/sppagebuilder/addons/team_carousel folder to revert the override.
We appreciate your understanding.
Best regards
Thank you! All fixed :)
Hello Sam,
Thank you for reporting this issue, and I'm sorry for the inconvenience you're experiencing with the Team Carousel duplication.
To help me investigate, would you be willing to grant me temporary administrative access to your site? This will allow me to examine the configuration directly and find a solution.
Before you provide the credentials, please ensure you've created a complete backup of your site to protect your data.
Looking forward to your response.
Best regards
Hi Atick,
Of course. Thank you. Back-up complete.
