Probably something I don't understand, but when I try to import a layout it says this: "Something went wrong there."
Any ideas?
Thanks.
Staff replied
SP Page Builder
Can't Import any Layouts
12 replies
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us and sorry for your issue. You can check this documentation below:
https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting
-Regards.
Gary Piland Asked this
That didn't solve my issue. Sorry. Any other ideas?
Gary Piland Asked this
Happening on more than one site, seems to be a bug.
Mehtaz Afsana Borsha Staff
Did you follow that documentations? Specially tip no 7.
Gary Piland Asked this
There were no cache files in that folder, if you're referring to:
Using the FTP tool or the File Manager from cPanel, clear the content of this folder: administrator\cache.
Here are the contents:
Mehtaz Afsana Borsha Staff
Could you please try the latest version of page builder?
Gary Piland Asked this
We are using SP Pagebuilde 6.1.0 now.
Again, this is happening on more than one site.
Mehtaz Afsana Borsha Staff
Could you please give me your super admin access? So that I can check.
Gary Piland Asked this
Here you go.
Mehtaz Afsana Borsha Staff
1 year ago
· edited
Could you please Reinstall SPPB and then try again? It will update all the files. By the way, please recheck your license information. The SPPB valid license key should be taken from the JoomShaper dashboard: https://www.joomshaper.com/dashboard/frontview and insert correct email address that is associated with JoomShaper account.
Note: Please keep a full site backup before making any changes.
Gary Piland Asked this
That seems to have fixed it. The licenses and email were correct in the previous install, must have been something gone wrong in the install or upgrade.
Thank you!
Mehtaz Afsana Borsha Staff
Glad to know that its fixed. You can now close this post by accepting the answer.
Log in to reply.