Transfer Remaining Days - Question | JoomShaper
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Transfer Remaining Days

K

Kugata

Feature Request 3 days ago

Hello Is this possible to transfer my 64 remaining days from Personal Plan to new one i bougth today? Thank you!

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7 Answers
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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 days ago #210575

Hi there,

Thank you for reaching out. Purchase the new one and let me know.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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K
Kugata
Accepted Answer
3 days ago #210576

As i said i already bougth new All-Access Personal Plan Is there possible to transfer my 64 days from Personal to All-Access Personal Plan?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 days ago #210582

Hi Kugata,

Thank you for contacting us regarding the issue you have encountered. Please accept our sincere apologies for any disruption this has caused.

We have forwarded your case to our Sales team for further investigation. They are actively working on it and will contact you with an update.

We appreciate your patience.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 days ago #210651

Hi Kugata,

To check your issue, I need your email address. Could you please give me your email address please?

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K
Kugata
Accepted Answer
2 days ago #210653

Hi [email protected]

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 days ago #210656

Thanks for sharing. You can use the hidden content while sharing your email address or site access. We will investigate your issue and get back to you shortly.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 days ago #210659

Hi Kugata,

We are pleased to inform you that your issue has been successfully resolved. We have added 45 days to your new all-access agency plan. As you previously had 65 days remaining on your personal plan, this adjustment reflects the higher pricing associated with your new plan.

Thank you for your understanding, and please feel free to reach out if you have any further questions.

Best regards.

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