Addon "Clients" does Not Work - Question | JoomShaper

Addon "Clients" does Not Work

OB

Oliver Buchta

General 2 years ago

Hallo, I purchased the new version of PS Page Builder and it is working fine - except the Clients addon doen not. I deleted browser and Joomla cache but it still does not work. Could you please help me with this? Thx in advance. PS: You can see it under: http://b21.net-image.info/index.php/de/contact please scroll down. The code is displayed not the icon - and in the administration I also don't see all inserted items. Cheers, Oliver

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18 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #19038

Hi there!

Sorry for the inconvenience.

Would you please give me a screencast showing the issue.

What is not working, actually?

Please give me your site URL, too.

Best Regards

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OB
Oliver Buchta
Accepted Answer
2 years ago #19042

You can see it under: http://b21.net-image.info/index.php/de/contact please scroll down. The code is displayed not the icon - and in the administration I also don't see all inserted items.

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OB
Oliver Buchta
Accepted Answer
2 years ago #19043

Hi Rashida, I could grant you access to my Joomla if it helps? Then you could have a look around. Cheers, Oliver

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OB
Oliver Buchta
Accepted Answer
2 years ago #19044

http://b21.net-image.info/client_addon_just_one_item_not_six.jpg Here you see the problem in the administration.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #19045

Hi Oliver,

I have checked your site and I think your template provider has customised the addon.

Moreover, the addon normally doesn't have the repeatable option.

https://prnt.sc/13k6tpt

So, it would be better to ask your template provider first about the issue.

Best Regards

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OB
Oliver Buchta
Accepted Answer
2 years ago #19047

Ah, ok that is a good hint. I'll check it. Thx!

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #19049

You are always welcome Oliver:)

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OB
Oliver Buchta
Accepted Answer
2 years ago #19080

Hi Rashida, could you recomend a slider which works with my template? Thank you in advance for your advice. Cheers, Oliver

PS: What would it cost if you implement a working client slider?

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #19089

Hi,

You can test our original client addon of SP Page builder to see if it is good for you or not.

There are some other slider addons as well in the SP Page builder.

However, may I know what the template provider replies, please?

Best Regards

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OB
Oliver Buchta
Accepted Answer
2 years ago #19195

Hi, I am using com_sppagebuilder_pro_3.7.10 and installed it again after doing some housekeeping ;-) Unfortunately it still does not work

The template provider is ThemeExpert. They told me today to use theire Quix page builder free version. The Quix free would have sufficient elements for my site. I'll try this later and let you know

Cheers, Oliver

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OB
Oliver Buchta
Accepted Answer
2 years ago #19198

Hi,

the advice of ThemeXpert to use their page builder is - sorry but - rediculous. I would have to build the page from the scratch.

Do you have any further idea? Maybe using another client slider which is supported by your page builder?

Cheers, Oliver

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #19207

Hi Oliver,

Would you mind giving me your admin access to check and then I will get back to you if I can have a solution.

I wondered about what they(template provider) suggest about the code line below the addon!

Best Regards

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OB
Oliver Buchta
Accepted Answer
2 years ago #19224

Hi Rashida,

sure

Cheers, Oliver

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OB
Oliver Buchta
Accepted Answer
2 years ago #19340

Hi Rashida,

any news from your side?

Cheers, Oliver

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #19507

Hi,

I have just checked and found it is working fine.

Is the issue solved already?

Best Regards

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OB
Oliver Buchta
Accepted Answer
2 years ago #19721

Hi Rashida,

unfortunately it´s not working. You can't change the "Items" => client defninition via page builder/Addon: Client. Therefore I am not able to change to new client logos or links.

Cheers, Oliver

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #19723

Hi,

Oh, there was no code below the addon, so I thought the issue is solved.

I will have a look again.

Thanks

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #21026

Hi,

I have renamed the overrided addon files in the template folder.

Now you can use the original clients addon in your pages.

Please remake those clients part again, kindly.

Here is a screenshot of your contact page where I have added a section and a original client addon.

https://prnt.sc/15fh2ad

Hope this will serve your perpose.

Best Regards

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