due to latest helix 2.2.2 update I think. I also have a ticket opened for this kind of issue. and I'm not alone.

+1

Hi all,

Thank you for reaching out to us. We appreciate your patience and understanding regarding this matter. I will promptly inform our Development Team about the issue you have raised, and we will work diligently to resolve it as soon as possible.

In the meantime you can also check this documentation below:

https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq

It may help you.

-Regards.

Hello. I would like to add that the latest update of helix ultimate leads to the disapearing of the off-canvas menu. No solution in the FAQ works. Later my custom.css was not read at all, even I cleared every cache I found.

I had to roll back the site to a prior version of helix ultimate.

If you would like to test your updates, I give you the credentials for the testing site (Joomla 5.4.1, php 8.2, helix ultimate 2.2.1, SPPB 6.1.2).

What a mess. Have a nice week

Same for me, no solution in the Troubleshooting-FAQ works.

Hi,

Our team is working on it. Allow us some time please. I'll update you as soon as I have any news.

Remove this css code from the theme.scss file, path /templates/shaper_helixultimate/scss/

 // Hide any legacy/default Helix togglers 
  a#offcanvas-toggler:not(.offcanvas-toggler-secondary) { 
    display: none !important; 
  }

find line 252.

changed file (Unzip file > File Manager > Replace current file)

themeUnzip_Me.zip

Hi Paul, I did it but the issue still. No responsive menu.

The helixultimate_template_v2.2.2 (1).zip version fixed the issue for me but I also had to add the CSS code to my custom CSS to hide the legacy toggler otherwise I had 2 hamburger menus.

Hi Paul, to me not. The responsive menu doesn't appear. I have Joomla 6.0.1 with your template helixultimate_template_v2.2.2 (1).

Just inform you each logo above you see has his own template, can be that?

Hello, I've already encountered this problem on two client websites. After the helix_ultimate update from 2.1.2 to version 2.2.2, the offcanvas toggler disappears in the mobile display. This is not a CSS problem. The ID "offcanvas-toggler" is completely missing from the source code. I switched the websites back to version 2.1.3. because I can't leave it like this.

exactly.

As I already said to joomshaper team on another ticket : this is not a css problem that has to be corrected from our side, this is a bug that has to be solved on helix package.

Both v2.2.1 and v2.2.2 had problems with disappearing hamburger menus.

I fixed the issue on v2.2.1 websites by ensuring that the #sp-menu module position was included under #sp-header.

From completing about twenty-five v2.2.1 to v2.2.2 upgrades (and having to do quite a few restores in the meantime), the issue with the disappearing hamburger menu on v2.2.2 only seems to occur on websites not using one of the Helix Ultimate pre-defined headers.

Fixing the issue with v2.2.2 will require:

• changing to a pre-defined header, or
• upating using the helixultimate_template_v2.2.2 (1).zip file from the LimeWire link Paul provided in this thread together with the custom CSS to hide the legacy Helix Ultimate toggler, or
• waiting for the next official release, or
• going back to v2.1.3 in the meantime

If somebody needs Helix Template v2.1.3 here it's >> https://limewire.com/d/r3KKU#w3476JuSOp

If you need Helix Ultimate v2.2.2 with small CSS fix >> https://limewire.com/d/rJR7A#Xh9ISlzuuI

In both cases remember to clear Joomla cache first, then clear Browser cache or use 2nd browser to check front-end on Responsive mode.

Well Paul, I can see that there is indeed a problem.

So it would have been more constructive to provide me with the requested files directly rather than commenting on the fact that I am careless not to keep a copy of all your versions in the archives....

A word to the wise...