Hello Andrew,

We apologize for the inconvenience and for the delayed response due to the weekend.

To help us investigate this issue further, could you please share a screenshot of your PayPal webhook settings (including the configured events and webhook ID) from your PayPal Developer dashboard? This will allow us to verify that the webhook is correctly configured and aligned with the Easy Store PayPal plugin requirements.

Thank you for your cooperation. We appreciate your patience and look forward to assisting you further.

Kind regards

Also please recheck the joomla credentials you have provided

Hi Atick, I'm sorry. The credentials are now working normally. The bottom link contains the webhook setup in the Sandbox version. Everything seems to be working in the Live version, although I haven't seen anything appear in terms of payment instructions (You will be redirected to the secure PayPal payment portal to complete your purchase. Once your payment has been processed, you will be redirected back to this website). Thank you for your assistance. Andrew

Please remove the webhook and let me know

I'm sorry. Where? From PayPal or Easy Store?

From paypal

The PayPal payment option is no longer active in the Easy Store checkout.

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

The sequence is now working and the sendbox account is regularly credited with the amount purchased. However, there is still a problem. The seller receives two emails for the same order. The first is sent as soon as the order is confirmed (before payment) and the second is sent once payment has been made. However, in the first email, the order appears as unpaid. This could cause confusion. I don't understand if the webhook is working...

Thank you for the update and for outlining the issue so clearly.

This behavior is expected and indicates that the webhook is functioning correctly. When a customer is redirected to the payment gateway, the system first creates the order with an unpaid (pending) status. At this stage, the initial order confirmation email is triggered, which is why the seller receives an email showing the order as unpaid.

Once the payment is successfully completed, the payment gateway notifies the system via the webhook. The order status is then updated to paid, and a second email is sent reflecting the successful payment.

If receiving two emails causes confusion, you may disable the order creation (unpaid/pending) email notification and keep only the payment confirmation (paid order) email enabled. This ensures that the seller is notified only after the payment has been successfully completed.

Understood. Thanks. How did you create the webhook 62L9................? Another question... how can I reset the invoice counter? Even though I deleted the test orders from the database, the counter remains active.

Thank you for your message.

Regarding the webhook ID (62L9…), it was created directly from the PayPal payment plugin. There is a “Create Webhook” button available in the plugin settings (as shown here: https://prnt.sc/4ccy2j_A5nQ4). Once your PayPal credentials are entered correctly, clicking this button will automatically create the required webhook in your PayPal account based on the plugin’s configuration.

With respect to resetting the invoice (order) counter, deleting test orders from the database does not reset the counter automatically. To adjust or reset the order/invoice ID, please follow the instructions provided in the official documentation below: https://www.joomshaper.com/documentation/easystore/general#order-id

If you need any further clarification, please let us know.