Hello Frank,

Thank you for contacting us, and we apologize for the inconvenience you are experiencing.

To investigate this issue further, could you please let us know which version of Helix Ultimate you are currently using? This information will help us determine whether the behavior is related to a recent update or a configuration change.

We look forward to your response and will be happy to assist you further.

Kind regards

Hello Atick,

i'm using Helix Ultimate 2.2.1.

Kind regards

Frank

Please update it to the latest version, as this should resolve the issue. Before proceeding with the update, ensure that you take a complete backup of the site.

Do I need to download the package from here for an update? https://www.joomshaper.com/joomla-templates/helixultimate

And then upload it as a package to Joomla?

Yes

One more question: Do I only need to download the "template"?

I downloaded and installed it. And the problem is solved. The preview images are back in 16:9 format. Thank you very much. All the best for 2026.

Hello Frank,

Thank you for the update. We are glad to hear that the issue has been resolved and that the preview images are now displaying correctly in the 16:9 format.

You are most welcome, and we appreciate you taking the time to confirm the solution. Should you need any further assistance, please do not hesitate to reach out.

We wish you all the very best for 2026 as well.

Kind regards