Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Hi,

Happy New Year. <0.0>

Indeed, a small Custom CSS is needed

@media screen and (max-width: 991px) {
 .offcanvas-menu .menu-contact-btn {display: inline-block;}
.burger-icon {width: 25px;cursor: pointer;}
#offcanvas-toggler .burger-icon > span {background-color: #333;}
.burger-icon > span {display:block;height: 3px;background-color: #333;margin: 4px 0;}
}

copy & paste according to Helix guide.

Gents,

Thanks for the prompt reply Zaiul login details below. Paul added the css in custom it sort of works

I used my code inside custom.css file and all works. Also menu icon [=] is visible.

BTW

You have very fast hosting, all works so smooth.

Hi Paul,

could have been my phone thanks for your support. I moved my hosting from 1and1 who I was with close to 20 years to krystal.io. best move I ever made.