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SP Pagebuilder doeasn't send mails

Asked by Matthias Heymann 10 months ago Last activity 10 months ago

Hi team,
best wishes for 2026 to everyone.

Now, I made a reservation form with SP Pagebuilder, but the system does not send mails at all.
I tested several mail adresses in the fields, no change.
Credentials in the hidden content.
Would you please check, if there's any mistake fom my side here?
J5.4.1 SP Pagebuilder latest version.

Thanks for your quick reaction :-)
Matthias

Accepted answer

Marked as the solution
Ziaul Kabir Staff
10 months ago

Hi Matthias,

Best wishes to you as well for 2026 🙂

Thank you for the details. I’ve checked the form, and there doesn’t appear to be any issue with the SP Page Builder form itself.

In most cases, this problem is related to Joomla mail configuration or server email settings. Please check the following:

  1. Go to System → Global Configuration → Server
  2. Verify that the Mail Settings are correctly configured (Mailer, From Email, SMTP details if used)
  3. Try sending a test email from System → Global Configuration → Server → Send Test Mail

Also, please make sure that:
• The recipient email address in the form settings is correct
• The server allows outgoing emails (some hosting providers block mail by default)

After verifying these, please test the form again and let us know the result.

Thanks for your patience, and we’re happy to assist further if needed.

Best regards,

1 more reply

Matthias Heymann Asked this
10 months ago

Thanks for your quick reply.
Problem has been found. The provider blocked the function due to massive spam abuse from the contact form. Math capture was not sufficient.
File closed.
Best regards
Matthias

Ziaul Kabir Staff
10 months ago

You’re very welcome.

In this case, you can use hCaptcha or Google Invisible reCAPTCHA.

Thank you.

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