SP Pagebuilder: Form Builder Doesn´t send mails any more - Forum | JoomShaper
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SP Pagebuilder: Form Builder Doesn´t send mails any more

Asked by MasterMatrix 4 years ago Last activity 4 years ago

Hello, we have problems with the Form Builder in Page Builder Pro :

Pagebuilder 3.8.3
Joomla 3.10.6
PHP 8.0

The form confirms the sending of the email, but none is sent out.
Other mails from Joomla backend are working.

My customers told me, that's probpably since the last Joomla Update to 3.10.6...

Would you please help me?
I send you my administrative credentials within the hidden content.

Thanks in advance,
Lorenzo

6 replies

Toufiq Senior Staff

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please downgrade your PHP version 8 to 7.4 and let me know.

-Thanks

MasterMatrix Asked this

Hi Toufiq,
thank you very much for your fast response.

I tried with php 7.3 and now 7.4.
Sorry, no change.

Regards,
Lorenzo

Toufiq Senior Staff

I also checked different ways. No clue found. I think need to check your site another server. I will do it tomorrow. Thanks

MasterMatrix Asked this

OK, thank you...!

MasterMatrix Asked this

Hi Toufiq,
meanwhile, I tried to change the E-Mail configuration in Joomla from PHP to SMTP:

The mail dispatch of the configuration page in Joomla works with PHP and SMTP, both test mails arrive.
But only if I set SMTP, the mails arrive via the SP Pagebuilder form.

Maybe this will help you to solve the other cases, because I think several customers have the same problem.

Regards,
Lorenzo

Toufiq Senior Staff

I think your PHP mail conflict with the Page Builder form. I have checked our end and it works fine. Thanks

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