Thank you for your patience, and please accept our sincere apologies for the inconvenience.
We have thoroughly checked the issue on our end; however, we were unable to reproduce the problem in our environment. To investigate this further and identify the root cause, could you please provide temporary Super User access to your site?
Before sharing the credentials, we strongly recommend taking a complete backup of your site to ensure data safety.
We look forward to your response and will be happy to assist you further.