Thank you for the additional details and for sharing the archived copy of the site and database.
Regarding the issue you mentioned about not being able to edit users after upgrading from Joomla 3.x to 5.x: the upgrade process itself may complete without errors, but changes in access control checks and deprecated functions such as isAdmin() can still affect backend operations, including user management. We will need to examine how those permissions and checks were migrated, and whether any extensions or overrides are enforcing outdated logic.
Before proceeding further, I need clarification on one point: the archive you provided is approximately 12.5 GB in total size. This is unusually large for a Joomla deployment, even for long-running sites, so I would like to understand what is contributing to that volume. Large backups can indicate unused media files, logs, cached assets, backup folders inside the root, or other stored artifacts that may not be strictly part of the application. Could you confirm whether the archive includes additional data beyond the webroot and database?
Once I understand that, I will be able to advise more accurately on how best to proceed with analysis and remediation.
Thank you, and looking forward to your update.