Good evening, the website I am developing has this issue: in the mobile view, it appears as shown art the link: http://www.lantoestetica.it/index.php?option=com_sppagebuilder&view=page&id=3 . How can I fix this? Also, this section of a template is not working as it should. Is this a known issue?
Staff replied
SP Page Builder
problem con mobile view
10 replies
Ofi Khan Staff
Hello gidipi,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.
Best regardsp
gidipi Asked this
Good morning,
Please let me know if you need screenshots to better understand the problem.
Thank you.
gidipi Asked this
I'm writing to report an issue I've encountered with several templates in your software. When viewing them in mobile mode, I've noticed that quite a few templates display formatting defects and rendering problems.
Before proceeding further, I wanted to reach out to understand whether this might be an issue on my end (perhaps related to my settings or device configuration) or if you're already aware of these mobile display limitations.
Could you please let me know if this is a known issue that you're working to address, or if there are any troubleshooting steps I should take on my side?
I appreciate your assistance and look forward to your response.
Best regards,
Ofi Khan Staff
Please share a screenshot of your current issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur
gidipi Asked this
Good morning, I am not familiar with either of the software programs you recommended. Can I send the screenshots to an email address?
Ofi Khan Staff
Upload it in any drive and share a public link here. If you are still uncomfortable, then share it on [email protected] and mention my name in the email.
Ofi Khan Staff
Thanks. I have got it. Please allow me to take a full site backup with Akeeba Backup. I will test the issue locally without interfaring the site. I will work after your permission.
Claudio
Ciao... sono italiano. Premetto che non faccio parte del team di assistenza e non posso ovviamente visualizzare le immagini che hai fornito all'assistenza, ma posso anticiparti che se il problema è il ridimensionamento ovvero il rapporto di aspetto (immagini allungate o allargate a seconda delle dimensioni dello schermo), dipende da come le hai inserite... ad esempio se utilizzi il componente aggiuntivo "image carousel" queste verranno deformate (anche da PC desktop se restringi la finestra del browser) e nota bene non hanno ancora saputo trovare una soluzione... mentre invece se utilizzi il componente aggiuntivo "carousel" le immagini vengono adattate alla perfezione senza essere distorte. Non riesco a capire quali problemi possano avere a correggere poiché Carosello funziona benissimo... Mah! Ciao.
gidipi Asked this
Okay, fine, go ahead.
Ofi Khan Staff
Thanks for the allowance. I have checked the page settings on my localhost. Then I have imported it on your site in this page: Trattamenti old. Please check the page now.
gidipi Asked this
I'm sorry, but it's exactly the same as before.
Ofi Khan Staff
I see it like this:
https://prnt.sc/3zEpUYeBIWvT
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