Update:

Ive found this post that provides a possible solution https://www.joomshaper.com/forum/question/10489

Please confirm if this is still the correct solution, or an updated file is available. Thanks

Hello Mike,

Thanks for reaching out to us.

Please check if you have the same override of this addon in this locations: JRoot/templates/YOUR_TEMPLATE/sppagebuilder/addons/carouselpro

Then, follow the steps mentioned in the post.

Thanks.

Hello

There is no directory on my install that matches the location you provided. I am seeing the file in /components/com_sppagebuilder/addons/carouselpro

Thanks for your reply. Please, ignore this post https://www.joomshaper.com/forum/question/10489 your issues isn't same with this post.

Could you please share a screencast demonstrating the issue? This will help us better understand the problem.

Thank you.

Best regards,

Hello

Actually, my issue is the exact same issue in post 10489, I just need to make sure I am using the proper file, since my install version is much newer.

You can review my first post for all relevant details, but let me clarify again..in the hero section (YOUR DREAM HOME IS OUR FORTE) the background scrolls through multiple images in autoplay, but the scrolling stops once the mouse hovers over the area...as referenced in post 10489, there was a fix where a php file was uploaded into the Joomla install to fix it.

Perhaps tag/copy Ofi Khan onto this thread, since he's the one that handled post 10489...hope we can move forward with a solution from here.

I see the issues.

Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Hello, please find the login creds in the hidden content.

sorry, I didnt grant admin permissions when I created it..you should be good now

There is an issue, and I have already informed our development team to add a pause-on-hover option in carousel pro addon. We hope this feature will be added soon.

Thank you for your understanding.

Best regards,

Ok. So the file provided in https://www.joomshaper.com/forum/question/10489 isnt relevant any more?