Hi @Ramek1,

Sorry for the inconvenience you’re experiencing.

Could you please share a screencast demonstrating the issue you’re facing? That would help us review it more accurately and guide you accordingly. If possible, providing admin access in the hidden content box would also be very helpful for further investigation.

Best regards,

I have two pages - the first one (8) doesn't work, neither the preview nor the front editor; the second one (9) works, but the preview doesn't work, but the front editor doesn't. I'm attaching screenshots. Administrator access seems to be impossible. @Ramek1

Hi,

Unfortunately, without the admin access it's tough to guess what it happening there. Where do you get that error? As soon as opening the frontend editor of SPPB?

Please make sure you have fulfilled all the technical requirements and PHP configurations: https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements

Best regards,

Hello, I managed to fix it, but I'm sad to say I'm disappointed with the product. It works fine on Windows. Unfortunately, it performs unacceptably well on macOS. The photos in the created templates are shaking, and there's no way to fix it. There was no information about this error.

Sincerely, Rafał Michałowski

Hi Rafał Michałowski,

Sorry to hear about the trouble you are facing.

Will you please share more information about it with screenshot/screencast to understand it better?

Best regards,

Hello, unfortunately, a screenshot won't show the shaking of the scrolling page on a MacBook. This bug has been mentioned several times on this forum. However, I only learned about it after purchasing a subscription. I need a flawless website, and this subscription doesn't provide that. Therefore, I request a cancellation of the subscription and a refund of the $99 paid. Regards.

The problem wasn't resolved in any of the posts. The images still shake when they were shaking. The link to the screencast and email associated with the account is in the hidden content. Best regards.