Staff replied SP Page Builder

Cant delete images from album

Asked by Matthias Heymann 9 months ago Last activity 9 months ago

Hey there, I have the SP Easy Image Gallery 2.1.1 running with 6 albums.
I made a bulk upload in one of the albums, and the system uploaded one image 10 times.
Now I cant delete these images any more (no action if I hit the delete button in the gallery).
Went to the media manager and deleted the double images, but still in the gallery the title is shown in the gallery. No way to delete these entries.
How can I proceed here?
Matthias

9 replies

Rashida Rahman Staff

9 months ago

Hi Matthias,

I hope you’re doing well. I’m sorry for the experience you’ve had so far.

To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.

Please make sure to keep a full site backup before sharing the credentials, just to be safe.

Best regards,

Matthias Heymann Asked this

9 months ago · edited

Super user access in hidden ;-)
I disabled the double images to stop displaying them, that worked so far.
But they are still in the list.

Matthias Heymann Asked this

9 months ago

Additional information. New loaded big images are not loaded :-(

Matthias Heymann Asked this

9 months ago · edited

Hi, any news about this problem? I must have a solution in short time, otherwise I would try to delete the whole album and start this one new.
Edit: Problem occurs at album ID2

Matthias Heymann Asked this

9 months ago · edited

Ok guys, I deleted the complete album and started new. The problem was caused bei ONE picture, which the system tried to upload 15 times! Second attempt same strange behavioir. Leaving this one image out, it worked.

Matthias Heymann Asked this

9 months ago · edited

Bugs keep on ...
After upload, the system turned some images by itselve.
I wanted to delete them and correct that with photoshop, but the system does not allow me to delete them, neither with the delete button unter the image, nor marking it and hit the delete button on top.
Check ID7, thumbs and bigger pictures

Rashida Rahman Staff

9 months ago

Hi,

Sorry for not being there for a while.

Which album should I look at, please?

Matthias Heymann Asked this

9 months ago

Hi, no problem. I was working on it meanwhile. I deleted the complete ID7 album, created it new as ID8, uploaded images step by step, left this one critical image out, that worked so far.
A coulple of problems remain: some preview images have been flipped, big ones orientation is ok, others not. And delete function does not work.

Rashida Rahman Staff

9 months ago

Thanks for your understanding and for the details. I will check and let you know.