Hi There,

We apologize for the inconvenience you’re experiencing. Could you please share a screen recording showing how you are attempting to duplicate the collection? This will help us better understand the issue and provide a precise solution.

Thank you for your cooperation.

Best regards

Hi there,

Here is recording.

https://drive.google.com/file/d/1xBlO2AGPxzy_lbx5GkWt0_Obou9kWAAA/view?usp=drive_link

Please provide access

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Sorry,

I think now you have an access.

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hi there,

I've provided you an access to the site. It's in hidden content.

I hope you can find out what's the problem. Otherwise I'll recreate another collection manually. What to do else.

May I take a full backup of your site to reproduce and investigate the issue in my local environment?

I prefer not to take a backup. That is already a testing environment. It's not a production site.

The site is big (over 30 GB) and if you start a full backup it will produce an impact on our server by consuming RAM and disk space.

If you can find out something like this, ok. If not nevermind, I'll manage.