Problem After Installing The Update - Question | JoomShaper

Problem After Installing The Update

DW

Daniel Wyler

SP Page Builder 6 days ago

Dear Sir or Madam, Today, I installed the latest update for SP Pagebuilder without any error messages. However, since I made a change to the input text in a dynamic content field and saved it, I receive an error message when I call up dynamic content:

Unhandled Runtime Error SyntaxError: JSON Parse error: Unexpected identifier "neu" Please open the browser console for more information!

This is the link to the screenshot showing the problem:

https://imgur.com/a/problem-with-sp-pagebuilder-f2VR40g#

I hope you can help me. Thank you very much in advance. Daniel

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6 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 days ago #218547

Hello Daniel Wyler,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

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DW
Daniel Wyler
Accepted Answer
2 days ago #218716

You asked me for screenshots. Here is the link:

https://imgur.com/a/problem-with-sp-pagebuilder-f2VR40g#

I hope for good news...

Thank you

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 day ago #218841

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

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DW
Daniel Wyler
Accepted Answer
1 day ago #218847

I hope you can find and solve he problem

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 22 hours ago #218912

Please allow me to take an Akeeba Backup of the site and work locally.

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DW
Daniel Wyler
Accepted Answer
21 hours ago #218918

Please do that, thank you very much.

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