Hello Daniel Wyler,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

You asked me for screenshots. Here is the link:

https://imgur.com/a/problem-with-sp-pagebuilder-f2VR40g#

I hope for good news...

Thank you

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

I hope you can find and solve he problem

Please allow me to take an Akeeba Backup of the site and work locally.

Please do that, thank you very much.

Thanks for allowing me. I have checked your site backup on my localhost and found no issues on Dynamic Content. I have shared a screencast in the hidden content for your reference. I think the issue is related to your hosting provider. Please talk to them.

Thank you verry much. I will contact my hosting provider.

Dear Ofi Khan,

I contacted my provider about the issue and was informed that the Helix plugin is most likely the cause. When debug mode is enabled, the following error message appears:

Attempt to modify property ‘shortcode_tags’ on null for system/helix/core/wp_shortcodes.php:97

I hope this helps to resolve the issue.

I would be very grateful if you could take another look at the problem.

Daniel Wyler

Please check this backup on your server. I have shared it in the hidden content box.

Follow this tutorial to restore the backup.

After loading the backup, I receive the same message again. I therefore contacted the provider again and received the following message:

The problem only occurs with the SP Pagebuilder module, and no entries are logged on the server side. If SP Pagebuilder support can enable logging or provide us with the exact details of the cause of the problem, we will be able to investigate the matter more thoroughly.

Does that help?

Thank you and best regards,

Daniel Wyler

I have just downloaded and installed update 6.3.1.

The error no longer occurs, I am very relieved!

Thank you very much for your support in the meantime.

Daniel Wyler

You are welcome 😊

Yes, we have acknowledged the issue and fixed it.

If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

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This will inspire us to improve.