Instagram Gallery Addon Issues - Question | JoomShaper
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Instagram Gallery Addon Issues

TH

Tilen Harc

General 5 days ago

Hi guys! First of all I would like to thank you for your service and great products you create and provide for us. After that I would like to address the problem with the Instagram Gallery addon, which is that the Documentation is outdated and does not help us with the first steps (how to actually create the APP). I finally managed to make it and to come to the part, where I need to generate a token in SP Page Builder. And here I came to the next problem: Facebook SDK returns an error SSL certificate problem: unable to get local issuer certificate. I checked the WEB, the forums, the FB Group and there is no solution - and even if there is, the solution itself is now written down... I have an SSL certificate installed and it is working - i hope... Please, could somebody have a look and give me a hint on what to do? Best regards! Tilen

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 11 hours ago #220058

I have checked your site. I have taken a test page and added Instagram Gallery addon. It seems to be working. Please check the page link shared in the hidden content.

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TH
Tilen Harc
Accepted Answer
11 hours ago #220063

HI! Yes, I managed to make it work. But the problem is bigger. See this post from me: https://www.joomshaper.com/forum/question/44083 Best regards!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 11 hours ago #220065

Glad to know this. I will check the post. Thanks for sharing it.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 days ago #219657

Hello Tilen Harc,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing.

Regarding the Instagram Gallery addon issue, the documentation should guide you through the process of generating the access token. Please follow this guide step-by-step: Instagram Gallery Access Token Documentation

About the error you encountered:

“SSL certificate problem: unable to get local issuer certificate”

This error usually indicates that the server cannot properly verify the SSL certificate chain. Even if the SSL appears valid in the browser, the server may still be missing the intermediate or root certificate, or the local CA bundle used by PHP/cURL may be outdated.

SSL Certificate Problem: Unable to Get Local Issuer Certificate: Causes, Fixes, and Prevention

Common causes include:

  • The server does not provide the full SSL certificate chain (missing intermediate certificates).
  • The CA certificates on the server are outdated.
  • The PHP/cURL configuration cannot locate the CA bundle used for SSL verification.

What you can check

Please try the following steps:

  1. Verify your SSL installation

    • Ensure the SSL certificate is installed with the full chain (including intermediate certificates).

  2. Update the CA certificates on the server

    • Your hosting provider may need to update the server’s CA bundle.

  3. Check PHP cURL configuration

    • Ensure curl.cainfo or openssl.cafile is correctly set in your php.ini.
    • Some servers require pointing PHP to a CA bundle (e.g., cacert.pem).

  4. Ask your hosting provider

    • Since this is a server-level SSL validation issue, the hosting support team may need to verify the SSL chain and PHP configuration.

In most cases, once the server SSL chain or CA bundle is fixed, the token generation works normally.

Best regards

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TH
Tilen Harc
Accepted Answer
4 days ago #219710

Hi! Thank you. The hosting provider says, that everything is fine - but I am still waiting for the finale explanation. In the meantime, could you please have a look at the 2 photos in the hidden part and tell me If I managed to correctly create the APP so that I am 100% confident, that the problem is only with the SSL? Best regards!

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