Editor error when selecting Text Box - Forum | JoomShaper
Staff replied SP Page Builder

Editor error when selecting Text Box

Asked by Brady McCain 5 years ago Last activity 5 years ago

On the admin side... When I go to an article, select SP Page Builder for the editor, select Add New Row, click to add a new element, and select Text Block, the editor blanks out. There is no text box shown and there is no longer buttons for "Add New Row", "Import", or "Page Templates". If I had added any elements prior to selecting Text Box, they would be gone as well.

In Google Chrome's Inspector there is an error... Uncaught ReferenceError: tinyMCE is not defined. I had read in other threads that changing the default editor to TinyMCE solved this problem for them... but in my case, it is still happening. When I attempt to add other elements to the row, they are successful. It is only when I try to add "Text Block" that the editor makes everything disappear.

3 replies

Ariba Staff

Hello

Thank you for your query. Please allow me some time, i will look into it and get back to you.

Ariba Staff

Can you kindly confirm if you have tried doing the following:

  1. Turn off all third-party extensions, clear the cache and check.
  2. Disable Rocket Loader in CloudFlare

Also, please check from other browsers like Safari, firefox etc. to see if the problems occurs there as well.

Sometimes this issue occurs in chrome only, in chrome, clear all your browsing data, and restart chrome.

Paul Frankowski Senior Staff
5 years ago · edited

If I may...

SP Page Builde support only TinyMCE from Joomla or JCE Core/Pro editor - only those two can be used in Text addons.

RokPad editor - cannot be used, it's not supported, and won't be.

Log in to reply.