Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hello, the site is currently in maintenance mode. You can change this to test it out. Add an item to your cart, and you'll see the error. Best regards, Imservan

Can i take a full backup of your site to check the issue in my local machine?

Hello

We apologize for the inconvenience caused. I have checked and confirmed that there is an issue in the latest version of EasyStore. I have identified the root cause, but I am unable to provide a solution immediately as it requires discussion with our development team.

Due to the ongoing Eid holidays in our country, I will review the issue with the project manager and development team after the holiday period. In the meantime, I have installed the previous version, which is functioning correctly.

We sincerely appreciate your patience and understanding and will keep you updated on the resolution as soon as possible.

Best regard

Hello, since I haven’t heard from you in two months, I’ve now installed the latest update for my shop. Now, once again, all my items are being added to the cart for 0 euros, and my shop has completely changed. Please help me as soon as possible. Otherwise, I won’t be able to sell anything. Best regards

Apologies for the delayed response.

Could you please check again and let us know whether the issue has been resolved on your end? If the problem persists, please provide us with any additional details, and we will be happy to investigate further.

Hello, this page is still displaying incorrectly: see hidden content—two articles are currently supposed to be displayed side by side here. And the maximum font size should be as large as the price. I haven’t made any changes to this page myself. It only started looking like this after the update. I hope you can help me. Other than that, I haven’t found any other errors. Thank you very much. Best regards

Hello, in Image 1 you can see how my product is displayed correctly. In Image 2, you can see that when you select two categories, the font color, font size, and image size change—that’s not how it’s supposed to be. I hope you can help me. Can I update to 2.0.0, or will that break my shop again? Best regards

Please check now.

Thanks for the quick help. Yes, it's working again. Can I update to the latest version, 2.0.0, now without the error coming back? Best regards

Yes