Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hello, the site is currently in maintenance mode. You can change this to test it out. Add an item to your cart, and you'll see the error. Best regards, Imservan

Can i take a full backup of your site to check the issue in my local machine?

Hello

We apologize for the inconvenience caused. I have checked and confirmed that there is an issue in the latest version of EasyStore. I have identified the root cause, but I am unable to provide a solution immediately as it requires discussion with our development team.

Due to the ongoing Eid holidays in our country, I will review the issue with the project manager and development team after the holiday period. In the meantime, I have installed the previous version, which is functioning correctly.

We sincerely appreciate your patience and understanding and will keep you updated on the resolution as soon as possible.

Best regard