Hi,

We’re really sorry to hear about your experience — we understand how frustrating it is to have your live site down for this long.

Please be assured that the team is not ignoring the issue. Sometimes problems related to updates can involve server configuration, Joomla version compatibility, or third-party extensions, which can make them more complex to diagnose and resolve.

To help move this forward quickly, could you please give me that forum link so that I can inform that team memeber and he can solve your issue ASAP?

We truly appreciate your patience and will do our best to assist you in resolving this as soon as possible.

-Regards.

আপনি বলছেন আপনি 3 মাস ধরে চেষ্টা করছেন, কিন্তু আপনি এটি করতে পারবেন না।

Before update like the original https://postimg.cc/mhRqWst3

After update Rythm template https://postimg.cc/FfVyj2mq

Is your fault or you doesnt devellop this template or all templates

Regards

Hi

Is this your forum post?

https://www.joomshaper.com/forum/question/44398

I will inform her so that she can solve your issue ASAP.

Hi,

Please let us know if you have any further questions or need additional assistance. If your issue has been resolved, kindly consider closing this post by marking the answer as accepted.

Thank you.