Hi Nuno,

Thanks for reaching out to us.

No recent changes were made from our side regarding file uploads.

This error usually happens when Joomla’s media settings are restricting the allowed file types.

Could you please check:

System -> Global Configuration → Media → Legal Extensions (File Types)

Make sure it includes PDF, for example:

jpg,jpeg,png,gif,pdf

Also check:

* Legal MIME Types includes:
    application/pdf

After saving those changes, try uploading the PDF again in SP Page Builder.

Let me know if it still doesn’t work.

Best Regards,

Everything seems fine

It’s great to hear that your issue has been resolved. If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!

No, i meant the configurations you asked to check were already set but the error persists, as you can see in the image 2.

Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Here

From my end, your site is not reachable. Screenshot: https://prnt.sc/tR-qJ1RlCEG5

Thanks

Here

Hi

Could you please check your credentials? I can not access on that.

This is Joomla problem I am having the smae issue unable to uplaod PDF files. Joomla

error: Not a valid image.

Mime types and setting are correct.

the only wyat to upload PDF IS EITHER ftpor cPanel Joomla 6.1

Thanks Scott for sharing your opinions.

Hi Silva,

You can follow his instructions.