How Update A Completed Order Product Option? - Question | JoomShaper

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How Update A Completed Order Product Option?

D

Dezmond

EasyStore 2 weeks ago

Hello,

I was wondering if there is an easy way to go into a completed order and update a product. For example, if a customer ordered a small shirt but actually intended to order a large, is there a way to update the order on the backend so the invoice properly reflects the correct item and size? Or is modifying the backend SQL/database table the only option? Thanks.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 weeks ago #225118

Hi there!

Thank you for reaching out.

Have you checked the following documentation, please?

EasyStore Order Management Documentation

If the order is marked as fulfilled but not yet paid, you should still be able to edit the order. However, once the order is marked as paid, the order specifications can no longer be modified.

I believe this is the information you were looking for.

Best regards,

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 5 days ago #225878

Hello,

I haven’t heard back from you regarding this issue. Could you please confirm if everything is working fine now? If so, kindly accept the most helpful answer to close the post.

Best regards,

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D
Dezmond
Accepted Answer
2 days ago #226166

So if I mark a order to unfulfilled/unpaid I can then go back in and update that order items? Thnx

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 days ago #226186

Hi,

Fulfilled order can still be edited. Only paid ones can not be edited.

Thanks!

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