Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

I'm sending you a screenshot because otherwise I have to reinstall the latest version of the template and this is a live site!

Is that OK with you?

So, I'll let you update the Newsberg 2.0.3 template, thanks 😉

Here are the access details…

Sorry, can you try again?

And now?

I've reset username and password: I tested it myself and I can log in.

Please try again 🙏🏻

I'm also working on reporting the sites that were hacked using the SP Page Builder vulnerability 😅

We're going to make it 😅

Please check the screenshot.

I'm so sorry… I sent you the URL for the mockup site.

You'll find the correct link below.

Which page occurred the problem?

As I mentioned, this is a live site. If I install the latest version of the template, the sidebar 2 position is positioned below the Component position, not to the right. That's why I asked you to perform the update yourself so we could react quickly and fix the problem!

So you fixed the sidebar 2 issue but created a display problem that needs to be fixed quickly…

As I hadn't heard back from you and couldn't leave the live site broken, I rolled back to template version 2.0.1, which is working fine. After having to clean and reinstall four sites due to the recent SP Page Builder vulnerability (which has been a real nightmare), I just hope this older template version is secure.

Therefore, please disregard the links I previously sent, as you won't be able to see the error online anymore.

However, if you would like to investigate and run some tests, all the access credentials I provided are still valid. You will find three versions of the template installed on the backend, which I have detailed in the hidden section below.

Victory! You finally made it!

Perfect, thank you! Please make sure to replace version 2.0.3 in your download directory 😉

Have a great day!