Issues With Logo And Menu Display - Question | JoomShaper

Issues With Logo And Menu Display

KI

Knut Ingwersen

Template 1 month ago

Hello, I updated the Educon template and am now having issues with how the logo and menu are displayed. The logo displays differently—or sometimes not at all—depending on the browser and device. On mobile devices, the menu sometimes appears over everything else, even though there is a dedicated mobile menu. How can I fix this?

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8 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #226378

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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KI
Knut Ingwersen
Accepted Answer
1 month ago #226465

Hello,

thank you for your help!

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #226515

Hello,

From my end, I could not reproduce this issues.

To investigate this properly, could you please provide screenshots of the issue (showing the logo problem and the mobile menu behavior on different devices/browsers)? This will help us identify the cause more accurately.

Once you share the screenshots, I will check it and assist you with a fix.

Thanks,

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KI
Knut Ingwersen
Accepted Answer
1 month ago #226693

On mobile, the website displays without the logo and with an overlaying menu, preventing anything else from being clicked.

On the iPad, two logos are displayed—likely one standard version and one Retina version.

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KI
Knut Ingwersen
Accepted Answer
1 month ago #226695

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #226696

But on my phone I see your site is ok: Check: https://prnt.sc/wQQfQ-AbZ_KT

Thanks

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KI
Knut Ingwersen
Accepted Answer
1 month ago #226821

On my iPhone 15 using the Safari browser, the menu overlaps the content, and I can't click any buttons. The logo isn't displaying either—just like in the photo I uploaded.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #226873

Hello,

Please, check this: https://prnt.sc/dhgZyjt83ZV2 this screenshot is taken from iPhone 16 and there is no issues, Please, try from different phone.

Thanks

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