Hi Dom,

I apologize for the inconvenience you're experiencing.

First, please make sure you are using the latest version of SP Page Builder. We have released a security patch in version 6.2.2, so updating to the latest version is important.

I would also recommend following the steps outlined in this post.

https://www.joomshaper.com/forum/question/45152

Please go through the checklist before making further changes. In particular, verify that your Joomla core is up to date, review all installed extensions and templates, check for any unknown administrator accounts, and scan the site for any remaining malicious files outside the /tmp directory.

Once you've completed those steps, please share your findings with us, and we'll be happy to help identify any remaining infection vectors.

Good luck!

@Dominic, scanning, cleaning and harding website is a process; it should take at least 1h.

Joomla, template and extensions update/reinstall will not fix all security problem, but this is important step, one from many. I know, becuase I am in that bussiness since J1.0 and I've seen a lot.

We have separate topic (link above) with many tips, also mine.

Thank you for the responses.

When I log into my Jooml admin now, it is not displaying like usual (almost entirely text with hyperlinks on white background). I am having a hard time navigating to the system settings and doing the necessary updates because of this. Any ideas of how to reset the admin panel to the regular access? I've included my credentials in the hidden content.

I've also reviewed that thread, and I think it will be a bit too advanced for me to deal with... do you ahve any recommendations for people/services that could help with completing these updates?

Thank you.

Hello,

The issue you are experiencing is related to missing backend styles.

Please share your cPanel access, and I will check it for you.

Thanks,

Reinstalling Joomla core file should help.

If from Joomla you cannot do that, please use FTP and Joomla update package.

Thank you Ziaul. I've included the details in the hidden section.

Can I be honest, your site/account wasn't fully cleaned and updated, that's why malware returns!!

1st example from /images/ folder (date 11 June) ! Yes, I deleted those but ... this is far beyond Joomshaper support task.

Thank you for info Paul and for deleting those files - much appreciated.

As soon as I can get functinoal access to my back-end, I will be running these updates.

Yes, I fixed Admin styles, I reinstalled Joomla 4 as I told you to do. Thanks for access. Evidence.

Good luck! Probably you own me pizza one day ;]