Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hello Bernard,

Thank you for your patience, and we sincerely apologize for the inconvenience.

I have investigated the issues you reported and would like to provide the following updates:

1. Social Share Buttons

I have fixed the issue with the Forward button. Please check it on your end and let us know if it is now working as expected.

Regarding the Facebook Share button, we have investigated the behavior and confirmed that this is not caused by an issue with your website. Instead, it is due to platform-level restrictions imposed by Facebook and Apple.

Why it works on desktop

On desktop browsers, the Facebook share button opens Facebook's web sharing page, allowing the article URL to be passed correctly. As a result, the share dialog appears as expected.

Why it behaves differently on iOS

On iPhone and iPad, this behavior is affected by two platform restrictions:

• Facebook no longer supports one-click pre-filled sharing from websites. Facebook's platform policies prevent websites from automatically opening a Facebook post with content or links already attached. As a result, the desktop sharing behavior is not available on iOS.
• iOS redirects Facebook links to the Facebook app. When users tap a Facebook share link on iOS, the operating system often launches the Facebook app instead of the browser. In many cases, the app opens to the Facebook home screen rather than the post creation screen with the article link, so the expected share dialog does not appear.

Please note that this is a platform limitation and is not specific to your website. The same behavior affects Facebook sharing from websites in general on iOS devices.

2. Feature Image Upload

Regarding the Article Blog Feature Image upload issue, I am currently investigating it. I will update you as soon as I identify the cause and have a solution.

Thank you for your patience and understanding. Please let me know the results after testing the Forward button, and I will keep you informed regarding the image upload issue.

Best regards

For the Feature Image Upload issue, please follow this documentation www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#i-cannot-upload-images-in-blog-options

Good day Shuvo, I sincerely appreciate the efforts.

1. The Facebook works on Android but doesn't include the "NEWS ARTICLES IMAGE". I mean it shares without the image it comes with. 1a. The good thing is that LINKIN works perfetly by ADDING the NEWS ARTICLE's IMAGE 1b. So now both Facebooks and Twitter(X) works but doesn't include the news IMAGE or picture to the shared link.

2. Feature Image Upload: I checked the "memory_limit" and its -1 so, I've request for it to be increased to 512M as recommended by the documentation guide.

Once again I appreciate the efforts so far. It's increadible.

Best Regards