Page Builder Update Not Working - Question | JoomShaper

Page Builder Update Not Working

J

joomla_admin

SP Page Builder 1 week ago

Hi, so we have a small problem with Page builder updates. The older version 5.7.2 works just fine but there is an update available 6.6.2, when we updated it in new version on our test page than the photos disapeared, can you tell me why ? I will also add 2 pages , the one with the old version where is images and the demo where is no images where with the new version.

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8 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago #227280

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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J
joomla_admin
Accepted Answer
1 week ago #227289

Posted

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago #227293

Provide me phpmyadmin access. Thanks

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J
joomla_admin
Accepted Answer
1 week ago #227337
Posted
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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago #227350

Please check now. There wasn't thumbnail selected.

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J
joomla_admin
Accepted Answer
1 week ago #227367

Hi,

thanks! Can you be more specific? What changed between versions? Some CSS is different, paths changed. Why update does not keep previous settings?

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J
joomla_admin
Accepted Answer
1 week ago #227373

never mind, found that you changed default template, corrected it and then run SQL for correcting thumbs. I wish this would have be done automatically, or atleast some warning that update will break things.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago #227376

I just change thumbnail image option medium to thumbnail from the article addon settings. I didn't modified sql.

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