Problems Installing Security Helix Patches For Several Websites
alleja
Good morning, I am involved in this security issue with the custom-icon attack. I have downloaded the latest plugins of helix: plg_ajax_helix_3_1_2.zip plg_system_helix_3_1_2.zip
and I am trying to manually install them on several websites, from J4 to J5, various versions.
Sometimes J accept the plugin, sometimes it answers: it is not possible to upload that packets.
Anybody has an answer?
Ziaul Kabir
Accepted AnswerHi Alleja,
Thanks for reaching out to us.
If these websites are hosted on different servers, the issue may be related to the server configuration. Some hosting providers have security rules or server restrictions that can prevent certain extension packages from being uploaded or installed.
Please check whether there are any server-side security restrictions (such as a web application firewall, ModSecurity, or upload limits) that could be blocking the installation.
If possible, please let us know the exact error message Joomla displays when the installation fails, as this will help us identify the cause.
Best regards,
alleja
Accepted AnswerHi. SAme server, same hosting, same permissions.
the exact error is: There was an error uploading this file to the server.
this with upload package files, or via TMP folder, in both cases it gave error Joomla version is 5.3.1
i can anyway upload those plugins on other versions of J
Pascal - HTProtect.org
Accepted AnswerPlease upgrad to J5 latest (Joomla! 5.4.6).
Have you tried install from tmp/ folder with the extracted ZIP archive?
Upload the extracted ZIP contents to /tmp/helix3update - then install from /tmp/helix3update
alleja
Accepted AnswerYes I have tryed from tmp as i wrote above but no success.
About the version: i can install those plugins even in minor releases down to 4 and to various 5.x versions. I cannot install on this specific site.
Ziaul Kabir
Accepted AnswerCould you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,