Three Of My Sites have Lost Their Layouts. - Question | JoomShaper

Three Of My Sites have Lost Their Layouts.

stq74

stq74

Template 1 week ago

Hi, three of my sites have lost their layouts, , there’s a strange line at the bottom of the page (D1337_PROBE_11), and the menus have turned into a hamburger menu. https://rencontres-resistances.com/ https://geisen-denise-sculpture-verre.com/ https://foyerdanimation.com/

Thank you

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10 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago #228130

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

Note: I will share solution.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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S
Shana
Accepted Answer
1 week ago #228158

Same thing happened to my website! I did not perform any updates!! Should I make a separate post with my information?

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stq74
stq74
Accepted Answer
1 week ago #228157

Hi, Thanks, see access in hidden mode.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 6 days ago #228222
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stq74
stq74
Accepted Answer
6 days ago #228226

Hi, Thanks for the debugging. However, the layout is completely different: the menu is a "hamburger" icon instead of being in the header alongside the logo, and all the colors are gone—it's as if the CSS stylesheet isn't loading.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 6 days ago #228262

Please check now. Thanks

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stq74
stq74
Accepted Answer
6 days ago #228276

Thanks, I still have the text "D1337_PROBE_11" at the bottom of the page. What is this code?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 6 days ago #228286

Please check now. Thanks

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stq74
stq74
Accepted Answer
5 days ago #228335

It's ok Thank you Toufiq

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Toufiq
Toufiq
Accepted Answer
Senior Staff 5 days ago #228388

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.

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We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.

Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)

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