Hi there,

Thanks for contacting us. Sorry for the inconvenience. I have checked via iPhone xs. Modal works fine.

-Thanks

hi Toufiq,

Thanks for your reply. Are you still looking into this, because your reply would imply that as far as you're concerned, the matter is closed as it works on the one device you've tried it on?

As I said, I've tried it on the latest iPad too, with the same result as displayed in my pictures.

if you're only supporting the iPhone XS and arent going to remedy the issues on older devices, I'm afraid that I'll have to insist on a refund, as it would require all of my customers to have the XS, to see a web page that doesn't look like it was built in the 90s.

I do hope this isn't the case, and that it can be resolved.

thanks,

gez

I have checked my end and no problem found. Give me time to investigate your site. Thanks

http://toufiq.net/lms/it/component/sppagebuilder/?view=page&id=11

thanks Toufiq!

i checked your site. works fine.

Im not loading any other template positions except the component output on the page in question. Also, I'm using Newsberg Template FYI.

thanks, Gez

Please follow the video instructions

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

How to run akeeba backup

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

I have checked your site via this process into my localhost and it works fine. I think your server blocked the resource of page builder properly.

-Thanks

Hi Toufiq,

I already have Akeeba Backup and know how to use it. Can you please explain what the purpose of this is please? Are you simply requesting that I ensure that I have a backup?

If so, I prefer the JPS format. Is there any reason why you have advised that I choose ZIP?

Once you reply, I'll take a backup. But won't for the time being, just in case your reply effects my course of action.

Thanks,

Gez

Did you watch the video? If you didn't, Please check the both video. Thanks

I did, but I don't understand why you are asking me to do this. Please explain the purpose. Thanks

I have checked your site via this process into my localhost and it works fine. I think your server blocked the resource of page builder properly.

Which resource?

What has Akeeba Backup got to do with this, and specifically, what does installing the free version of it (when I have Pro) and taking a ZIP backup, not a JPS backup, have to do with fixing it?

Also, have you checked on your iPhone in localhost?

Hi Toufiq,

I'm not trying to be difficult here, but I simply don't see the value of installing this in a localhost environment really tells us. A local environment is not the same as a live environment, and is only useful if one doesn't have access to a live environment, OR if the precise configuration can be replicated.

Clearly, you have something configured differently in your localhost to my live environment - a different version of PHP or even some of the modules that are installed/enabled. Unless we know what that difference is, we cannot determine how to fix the issue.

I'm an experienced developer, having worked with Joomla for over 14 years, and I never develop in local for this precise reason. It ensures that I can be certain that what I'm working on, works in live, because mimicking the configuration of a live server in a local install, in almost impossible. It's also harder to access on other network devices (i.e. iPhones) without having to do lots of other configuration, that makes it much less like the true live environment.

Surely, determining the problem in the live environment, is the first and most important step?

Thanks,

Gez

I have checked your site live server and it works fine.

https://toufiq.net/js/aspire/keto25.html

I think your server blocked to load the page builder resrource.

-Thanks

The question is, which resource?

Page builder resource. Thanks

Toufiq,

I apologise in advance for my tone, but I'm finding it very difficult to keep my cool at the moment when actual answers - specifically, solutions - aren't forthcoming.

I am a web developer and not an idiot. Therefore I know that it is Pagebuilder. That is the category I posted in, right?

1. Which CSS file and/or Javascript file is not loading?
2. Why aren't they loading?
3. What is the FIX?
4. Have you debugged it on MY server, and if not, why not?

These are the questions that you should be concerned with. People who buy your products aren't buying them in order that they can run them on your localhost, so I ask again, what is being done to fix MY problem?

I need a solution to this ASAP, and would be very grateful if you could keep me posted with your progress.

Thanks,

Gez

I didn't change anything from your site. Thanks

I tried to post the whole section of the .htaccess so others could see, but because it is commented with pound signs, it wouldn't allow it. Therefore, I've updated my answer above with a better description.

Thanks!

You can share here & share the link

For anyone facing the issues described and who's using Joomla SEF or other, implementing the .htaccess, please check that your non-www -> www redirects (or any other subdomain redirects) take place BEFORE the main Joomla SEF section like in the link!

N.B. The contents of the file are NOT a complete .htaccess. ONLY copy and paste this IF YOU KNOW WHAT YOU ARE DOING!!! .htaccess file - redirect example

Hi Toufiq,

Is there a simple way to use a button link in one addon, to trigger the click of a button for a modal link?

I have a modal button as you know, but I'm trying to use a button in the image/content addon to trigger the same. I know I can achieve this with jQuery or raw JS but want to avoid having to do so every time if there's an easier way, since there's no way to add custom JS within the page directly.

Thanks,

Gez

Is there a simple way to use a button link in one addon, to trigger the click of a button for a modal link?

Sorry mate. This feature does not exist.

No worries, custom jQuery it is. Thanks