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403 Forbidden. I cannot access the administrator.

Asked by edumarinho 3 months ago Last activity 3 months ago

Hi

When I try to access the website administration, I get the following message:
Forbidden
You don't have permission to access this resource.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

If anyone knows how I can fix this, I would be very grateful.

The website is working, but I can't access the admin panel.

2 replies

Paul Frankowski Senior Staff
3 months ago · edited

Hi,

This is typical question for : forum.joomla.org

Problem can be caused many reasons, also used Firewall component.


If yesterday (or 2-4 days ago) all was OK, ask hosting support to recover the whole site from backup. It will be the quickest solution, no cost.

Pascal - HTProtect.org

Delete /administrator/.htaccess.

These hacks often create .htaccess files that deny access and shouldn't be there.

Firewalls and malware scanners may also detect additional malicious .htaccess files elsewhere on the website - worth a check.

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