Blog Media Upload Image returns 500 error after Helix Ultimate 2.2.9 update - Forum | JoomShaper
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Blog Media Upload Image returns 500 error after Helix Ultimate 2.2.9 update

Asked by DEV 2 months ago Last activity 2 months ago

Hi,
After updating Helix Ultimate to version 2.2.9 (from 2.2.4), the "Upload Image" button in the Blog Media tab of Joomla articles stopped working.
Environment:
Joomla 4.4.13
Helix Ultimate 2.2.9
PHP 8.3

Issue:
Clicking "+ Upload Image" in the Blog Media tab triggers no UI feedback. In the browser console (F12 > Network) a POST request to administrator/index.php?option=com_content&view=article&layout=edit returns HTTP 500. No error appears in the Joomla log related to media or upload.
What I checked:

GD library: enabled
Blog Image Sizes: all fields valorized, no zero values
Joomla Media Manager (standard tab): works fine
Cache cleared
The issue started immediately after the 2.2.9 update

Note: I noticed the 2.2.9 changelog mentions "Fix: Resolved the blog media image deletion issue" — this suggests the blog media functionality was affected in recent releases.
Is this a known issue? Any workaround available?
Thank you

1 reply

Atick Eashrak Shuvo Staff
2 months ago

Hello There,

Thank you for reporting the issue, and we sincerely apologize for the inconvenience.

After investigating the problem, I can confirm that there is an issue with Helix Ultimate on Joomla 4, and it has already been reported to our development team for further investigation.

In the meantime, please install the patch version of the Helix Ultimate plugin, which you will find in the Hidden Content area. This patch should resolve the issue.

Please let us know if the problem persists after installing the patch, and we'll be happy to assist you further.

Thank you for your patience and understanding.

DEV Asked this
2 months ago

Hi,
Thank you for the quick response and for confirming the issue.
I have installed the patch and the Blog Media image upload is now working correctly.
Thanks again for the support.

Best regards

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