Helix Ultimate: Article Blog Media -Upload Of Images Don´t Work - Question | JoomShaper

Helix Ultimate: Article Blog Media -Upload Of Images Don´t Work

Michael Koch

Michael Koch

Template 1 year ago

Hello, on my installation the image upload in article tab blog media doesnt works. after selecting a file, the image will be uploaded, but not visible and addaed to the article. whats wrong?

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9 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #166891

Hi there!

Thanks for reaching out.

Would you please check the following troubleshooting points?

https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#i-cannot-upload-images-in-blog-options

Hope this helps!

Best Regards

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Michael Koch
Michael Koch
Accepted Answer
1 year ago #167029

Hello there!

I have changed memory_limit = 512M.

I have uploaded some .jpg´s with 1.226 KB and 3 KB.

Then i have disabled all content-editor-plugins and plugins i found in relation to articles,

but without success.

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T
Thomas
Accepted Answer
1 year ago #167041

I have the same problem and the solutions described here have not brought any improvement

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Michael Koch
Michael Koch
Accepted Answer
1 year ago #167205

Please help in this case, we need urgent support.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #167408

Hi,

Sorry for the delayed response.

Would you please check if the height set to 0 in blog image size settings of your Template Options? If it's 0, then give it a valid value as per your choice.

https://share.cleanshot.com/s4fyNgYt

Best Regards

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Michael Koch
Michael Koch
Accepted Answer
1 year ago #167529

Thank you! Why was there 0 values in the three different sizes? I am sure, that i have not entered zero at this point.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #167573

Hi,

You are always welcome and glad that the tips has helped you.

You may accept the most useful answer in order to close the post.

I'm not sure why you have 0 values there, as at my end I didn't face this issue with default settings anytime. But I got to know about it from one of our users that he had this, so asked you to see if you have the same reason.

Best Regards

1
T
Thomas
Accepted Answer
1 year ago #167659

I do not have any 0 value and it is still not working

Thumbnail W 200, H 114 Small W 180, H 103 Medium W320, H 182 Large W 1140, H 650

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #167749

Hi Thomas,

Sorry to hear that.

If you encounter this type of error, please request your hosting provider to enable the GD Library on your hosting server.

If this doesn't help, kindly create a new forum post with your own details. We will try to help you there.

Best Regards

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