Unable to add WebP images to Helix Ultimate. Trying to use WebP for logo and favicon. Using .gif, .jpg no problem, but .webp is a no-go. WebP works fine with Page Builder Pro, etc. Just can't seem to use WebP with Helix Ultimate template. What am I missing?
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Helix Framework
Unable to upload WebP images to Helix Ultimate
Accepted answer
Marked as the solution
Paul Frankowski Senior Staff
If in your Joomla Media - you can upload .webp - it's OK, but it doesn't mean that all extensions support that format. SP Page Builder can, but about others, I cannot promise you. Then use .jpg for them.
If you still cannot use .webp in Joomla > Content > Media (J!Core):
- make research on forum.joomla.org
- And ask Hosting support, maybe there is missing PHP extension for that format
We cannot change your Joomla behavior.
2 more replies
Paul Frankowski Senior Staff
Hi Steven,
You forgot to read docs > https://www.joomshaper.com/documentation/sp-page-builder/how-to-tips#how-can-i-add-support-to-webp-files
Steven Saunders Asked this
Hello Paul/Support Team,
Thanks, but I already checked all that. Please correct me if I'm wrong, but this is the path I took: Home Dashboard > System > Global Configuration > Media.
Allowed Extensions: bmp,gif,jpg,jpeg,png,webp,ico,mp3,m4a,mp4a,ogg,mp4,mp4v,mpeg,mov,odg,odp,ods,odt,pdf,png,ppt,txt,xcf,xls,csv
Check MIME Types is set to Yes (green)
Legal Image Extensions (File Types): bmp,gif,jpg,png,jpeg,webp
Legal MIME Types: image/jpeg,image/gif,image/png,image/bmp,image/webp,audio/ogg,audio/mpeg,audio/mp4,video/mp4,video/webm,video/mpeg,video/quicktime,application/msword,application/excel,application/pdf,application/powerpoint,text/plain,application/x-zip
I go to Content > Media > and click Upload. The other image extensions work. Again, just not WebP. I've also checked my WHM and cPanel, which both allow webp. I FTP the webp images and it shows the files are there in cPanel. Is it possible the issue is with SP Easy Image Gallery?
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