Superuser can't upload images in media manager from frontend with Helix Ultimate - Forum | JoomShaper
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Superuser can't upload images in media manager from frontend with Helix Ultimate

Asked by Vladimir 3 years ago Last activity 2 years ago

Hi!
I'm use Joomla 4.3.4 and Helix Ultimate template. I have problem with upload images from frontend. It doesn't depends from editor, I tested. This problem only when I use Helix template.

How to fix this?

Thanks

12 replies

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Rashida Rahman Staff
3 years ago

Hi there!

Sorry to hear that.

From fronend editor where you wants to upload images for, please?

Is it logo image or something else? Can I have a screencast video illustrating the issue, so that I can check at my end the exact thing?

Best Regards

Vladimir Asked this
3 years ago

Hi!
What about this issue with your Helix Ultimate?

Rashida Rahman Staff
3 years ago

Hello Vladimir,

Sorry for the delayed response.

You are trying to edit contents of an article details view from the frontend, right? It seems you are using different content editor there, maybe JCE! (There are language barrier between us as you can understand too, that makes it difficult to understand the video clearly)

However, with default editor there is no such option as yours. And I have tried to switch to blog options tab and upload featured image from the frontend and it works just fine at my end. Here is a screencast for your convenience:

https://www.loom.com/share/34a8cd8329e049519ce6dad188d83402

Best Regards

Vladimir Asked this
3 years ago

Hi, Rashida!
I'm use DropEditor and I trying to upload images not in blog options. I talking about button Media in the editor.

I tested this with template Cassiopea and it works fine. I think issue with your template.
CAn I give you access in the hidden content and you will check?

Vladimir Asked this
3 years ago

Hi, Rashida!
Hope you can check website and write me how to fix issue

Vladimir Asked this
3 years ago

Rashida, maybe you can't understand which issue I have with Helix Ultimate. Before on this website I used another template, because I updated from Joomla 3 to Joomla 4.
Trying to explain this again:

  1. I have users that can login on website and add their articles. For article they must upload images:
  • intro image (with tab Images and Links or with Blog options)
  • image in Media manager directly to the article (button Media in editor).

My users can upload ONLY intro image now and ONLY via Blog options. Another Joomla core features doesn't work.

I tested it with default template Cassiopea - it works, tested it with different editors - it doesn't works.

Hope, you understand now that issue with Helix Ultimate. Help please fix it, it's very important.

Joomla 4.3.4
PHP 8.1 (but tested with PHP 8.2 - the same issue)

Rashida Rahman Staff
3 years ago

Hi Vladimir,

Sorry for the delay.

As I have given you the screencast before. I have shown you the default editor doesn't have the options as yours. You're using a different text editor there. However, I can upload images in the blog options tab.

I will forward your issue to the dev team. Please allow me time.

Best Regards

Vladimir Asked this
3 years ago

Thanks. But you ta;led me about Blog options, but I talking you about another Joomla core options.
And issue not in the another editor, I talked you about it too, because I tested it

Rashida Rahman Staff
3 years ago

You're welcome.

I have reported it already. Lets see what happens.

Best Regards

Rashida Rahman Staff
3 years ago

Hi Vladimir,

Can I have a full site backup of your's please?

Vladimir Asked this
3 years ago

Hi, yes!
In which format? JPA? I can upload backup on Google drive

Rashida Rahman Staff
3 years ago

Thanks. ZIP format please...

Vladimir Asked this
3 years ago

Attatched link for you in hidden content

Rashida Rahman Staff
3 years ago

Thanks for the link:)

Vladimir Asked this
3 years ago

Hi, do you have something news?

Rashida Rahman Staff
3 years ago

Hello,

I have shared the zip file with developer team. I will knock them again about update. Thanks!

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