[Locked] Site Hacked - Question | JoomShaper

[Locked] Site Hacked

A

asadmunir

Template 1 week ago

Hello,

I have been using Joomshaper for a very long time never had an issue with hacking. not sure where the vunerablity is. I am able to access the backend no issue.

I also tried to create a user for you to access i get the following error

Call to undefined method Joomla\CMS\Application\AdministratorApplication::isAdmin()

your help is appreciated

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5 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 week ago #229420

Hi,

The best & trusted way will be:

  1. Ask Hosting support to recover site from backup, for example, 3-5-9 days old.
  2. Update everything there, check one by one.
  3. Ask hosting support to scan site (for malware patterns)
  4. Install Firewall component

Error that you have is from plugin that is not ready for used Joomla version. This is the most common reason, by can be also by damaged files.

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A
asadmunir
Accepted Answer
2 days ago #230112

thanks for your help sorted it out chatgpt helps too :)

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 day ago #230119
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Free Worker
Free Worker
Accepted Answer
1 day ago #230121

hello,

i have one on my site, some code, binary, into pagebuilder directory.

The issue is on the htacces, but my provider block some php fuction and the site display an code 500.

easy to repair, but why into the pagebuilder directories.

regards

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 hours ago #230258

you need firewall, our tool is only scanner.

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