Mega Menu Issues Persisting - Question | JoomShaper
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Mega Menu Issues Persisting

RB

Ralf Besl

SP Page Builder 1 week ago

Hi,

since the hack, we updated page builder and the helix ultimate template.

But we can't set up the mega menus anymore. The hack added malicious code to a badge in one of our mega menu items that we removed. The main item exists now still but the subitems are all gone.

I access it by going to System -> Site Template Stiles -> shaper_helixultimate -> Template Options

But every time I try to add items to the row it doesn't work. It currently shows empty items in the row blocks and saving the page in the admin does not change anything either.

I also tried creating a new mega menu item and it shows up in the frontend but not in the mega menu list

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Website
https://www.arbeitsbuehnen-besl.de
7 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 days ago #230044

The issue is caused by Joomla's cache. After changing the menu item from Unpublished to Published, please clear your Joomla cache and then check the menu again in Helix Ultimate. This should resolve the issue.

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RB
Ralf Besl
Accepted Answer
3 days ago #230053

Hi,

the problem was not the Joomla Cache but the actual Chrome Browser Cache. After clearing it, I can confirm now that it works. Thank you!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 days ago #229749

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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RB
Ralf Besl
Accepted Answer
4 days ago #229896

Here are the credentials.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 days ago #230005

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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RB
Ralf Besl
Accepted Answer
3 days ago #230042

Hi,

unfortunately nothing changed. I linked a video of the issue in the hidden content section.

Could you also please explain to me which items should be shown in the mega menu when trying to add menu items in the columns?

Kind regards

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 days ago #230055

Hi,

Thank you for the update.

I'm glad to hear the issue has been resolved. It appears the Chrome browser cache was causing the problem. If you experience any other issues or have further questions, please don't hesitate to let us know.

Have a great day!

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