Hello,

We sincerely apologize for the inconvenience caused.

It's seems that your sites have multiples malicious files. Please, run a security scan from your Hosting malware scanner.

Please follow the cleanup guide here: https://www.joomshaper.com/forum/question/45152 You can also use the following security scanner to help identify malicious files and delete them:

https://github.com/zkrana/joomla-security-scanner Please make sure to read the README.md file in the repository for instructions on how to run the tool and downlaod latest build from Dist folder.

After completing the cleanup and upgrading to v6.6.2, Helix Ultimate latest plugin. please let us know the outcome or if you need any further assistance.

We'll be happy to help. Thank you.

Hello, I saw your reply. At that time, I didn't know anything about website building, so most of what I have now is the original system. I’d appreciate it if you could help fix it. Thanks.

Hello,

Please download the latest package from the Dist folder and run the security scan again. Download path is: https://github.com/zkrana/joomla-security-scanner/tree/main/dist

Also, please check your cPanel and remove any unknown template folders from JROOT/templates. For example, folders such as base_bede are not valid Joomla templates and should be deleted if they are unfamiliar to you.

+++++ Also delete from this cukvcn_template_styles table of your PHPMyAdmin database. +++++

Thank you.

Hello, I followed your method and tried it. But there’s still no countdown on the upcoming page. Could you help me check which step I did wrong? Thank you, I’m asking for your help to restore it.

Hello,

Please check the hidden content section. I have shared an Akeeba ZIP format backup with you.

Kindly restore and run the backup on a staging environment first, then verify that everything is working correctly. If everything looks good, please proceed with deploying it to the live site.

Thank you.

Best regards,

You are welcome. If everything is working fine now, please mark the question as complete by accepting any of our answers.

Thank you!

Hello, according to your method, the extension component cannot be upgraded. I tried installing it manually, but it still failed. Could you help me take another look to see what’s causing it? Thank you for your help.

JoomlaFilesystemFile::copy([ROOT][TMP]/install_6a6833bdb9909/site/sppagebuilder.php, [ROOT]/components/com_sppagebuilder/sppagebuilder.php): Copy failed. Before upgrading, please make sure the extension upgrade version is compatible with your current Joomla version. It is strongly recommended to back up your current installation before starting the upgrade. × Danger Component upgrade error occurred.

Hi,

The error indicates that Joomla extracted the installation package successfully but couldn't copy the component files into the installation directory. This is usually caused by incorrect file/folder permissions, ownership, an existing incomplete SP Page Builder installation, or insufficient disk space.

Please check the folder permissions and ownership for your Joomla installation (especially the components and tmp directories), ensure there is enough free disk space, and try the installation again.

You can take help from your hosting administartor.

Thanks

I have already checked this issue, and it appears to be related to your server environment rather than SP Page Builder.

Please contact your hosting provider and ask them to investigate the file copy/permission issue during installation.

Alternatively, if you'd prefer, I can share your latest Akeeba Backup with you. You can restore it in your test environment/live site, Including the latest version of SP Page Builder Pro.

Thanks!

I recently solved it