Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

I have set up a temporary administrator access. User Name and password are attached.

Please share the site url

Sorry, should have put the url in the hidden content spot on this form. That has been corrected.

What access level do you need for the admin side of the website in question?

It is about 7:00 AM local time, Tuesday August 4th., here on the east coast of the United States. What are your working days and hours?

Once you tell me what access level you require, I will provide that access by the next business day at the very latest.

Thank you.

Could you please recheck the credentials you have provided?

Posted below. I had them tested by two people and it worked for both of them.

Please check the hidden content area

Please take another look at the user name and passoword below. The password was there but not obvious.

Not sure if you got in, but from your screen recording, and based on the fact there were no imorvements, it seems unlikely.

Could you please share a screen recording demonstrating the error you're experiencing? This will help us better understand the issue and assist you more effectively.

Trying to post screen recording in the hidden content area. Not sure how to do that. Can you help me? I have the recoring and could send it, just not privately.

Thanks.

Please use files.fm/ for sharing screen recording