SP Pagebuilder does Not Respond - Again - Question | JoomShaper

SP Pagebuilder does Not Respond - Again

J

joflatz

SP Page Builder 1 week ago

at the moment I am working for a clients webseite made with sp page builder. If I want to load a preview of one of your Layouts and klick on "livedemo" nothing happens until your server responds: 404 Not Found nginx/1.18.0 (Ubuntu)

why is that?

I cant work like this an I am wasting time ...

kind regards

Jo

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1 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #230427

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Please, share a screenshot of the error and the page url or id.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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